Tuesday, January 25, 2011

Satisfied Central Vacuum Customers Spending More in 2011

Mr. Robert Buckwald,


I just wanted drop a note to tell you how pleased I was with my recent experience with the folks at Thinkvacuums. A few years ago I needed to replace my existing central vacuum. After calling & speaking with one of your salespeople I purchased your Signature Duo Vac unit. To begin with the salesperson was not only very nice, she was also knowledgeable with the products..

Since my wife uses the unit everyday & that's a fact... last week I needed assistance, the motor had gone bad.. I contacted your service department & spoke to Scott & was advised that a replacement would be sent... On Monday we received the replacement & after installing it I had a few questions & spoke with Scott once again. After a few minutes he provided the information I needed to get operational. I apologized for taking his time & he just said you can call anytime if you have a problem...

I wanted to let you know that in my 40 plus years in mostly senior level management positions, that to be successful it takes a team of dedicated caring people. From my brief experience with your company you have those in folks, in Scott & I think her name was Irene, Dan is another person I spoke with.

I am sure there are others who will take the time to let you know they were disappointed with the service, product etc. I just thought I would take a few minutes to let you know what I experienced with some of your employees..


Leonard J.
Bayville, New Jersey

Tuesday, January 4, 2011

UPS Raises Shipping Rates 4.9% for 2011

We try to hold down our prices as much as possible to give our customers the best deal. We are thinking of ways to keep our prices low as a result of the new shipping rates and will let you know as soon as we do!

The published rates for our services have increased, however, the value we offer through our innovative products and logistics know-how can help you be more competitive, serve your customers better, and grow your business.


UPS Ground services has increased a net 4.9% through a combination of a 5.9% increase in rates and a 1% reduction in the UPS Ground services fuel surcharge.

UPS Air and International services has increased a net 4.9% through a combination of a 6.9% increase in rates and a 2% reduction in the UPS Air and International services fuel surcharge.

Dimensional Weight Calculation Change

Beginning January 3, 2011, the divisor used to calculate dimensional weight has changed.

  • U.S. Domestic UPS Air services has changed from 194 to 166.
  • U.S. Domestic UPS Ground services has changed from 194 to 166 (applies to packages 3 cubic feet or larger in size).
  • Export services from the U.S. (all services) has changed from 166 to 139.
  • UPS Standard to Canada has changed from 166 to 139 (applies to packages 3 cubic feet or larger in size).
  • Import to the U.S. from Canada and Virgin Islands has changed from 166 to 139.

Dimensional weight for international multiple package shipments is based on the greater of the actual weight or dimensional weight of each package in the shipment.

Learn about UPS services that may help with the effect of the Dimensional Weight Divisor change:

For general package design and consultation:
Package Design and Test Lab »

For a sustainable look at your packaging:
Eco Responsible Packaging Program »

UPS Freight

UPS Freight® announced a general rate increase covering non-contractual LTL shipments in the United States, Canada and Mexico. The general rate increase took effect on October 18, 2010.