Monday, September 29, 2008

Shipping To Canada...And Why We Don't Do It

Central vacuum systems are as popular in Canada as garbage disposals are here in the States. For this reason some America Internet sites have started selling products in Canada. Although we're sure there's plenty of money to be made doing this, the hassle and uncertainty involved is not worth it.

We ship out hundreds of packages a day via UPS, USPS and others and we have our fair share of boxes damaged during shipping. We also have customers that want to exchange or upgrade an item after receiving their package. Now imagine shipping these same items to Canada and all the fees incurred when a customer has to mail it back.

Customs is always an issue as well, and most importantly, warranty work. When you purchase a vacuum sold here in the States and need warranty work done, where are you going to take it? More often then not you have to mail your vacuum or part in for repair, so just imagine the costs. If for some reason you are not happy with an item you purchased from a company that ships to Canada, you will have to spend money on Duties, Taxes, Brokerage Fees etc. These expenses are also not covered under any return policy.

We have heard many horror stories from customers who have experienced this and basically lost their money when they returned an item. If you purchase a $100 dollar item you will have free shipping, however if for some reason you do not like your item, you may end up paying $50 - $60 JUST to send it back, then your credit will be minus the companies shipping costs, which was $50-$60. This may leave you $120 in the hole, simply because you did not like an item.

Here is an example of another Internet companies return policy on items shipped to Canada...

"Shipping costs on returned items will be at the expense of the customer except in the event of defective merchandise. Taxes, Duties, and Brokerage Fees are not covered. The customer is solely responsible for all Canadian imposed Taxes, Duties, and Brokerage Fees"

Although we have thought long and hard about moving into the Canadian market, we do not feel it's worth it to us or our customers.

Make sure to visit for more information.

Fully Safe & Secure Shopping at

At, we value our customers and their privacy. When ordering from us you can be rest assured that your information is safe and secure. and our Cart32 shopping cart use Thawte Security. When anyone shopping on our site clicks a "Buy Now" button, they are automatically taken into a secure area in our shopping cart. This can be verified in two ways. One, you can check the address bar on the top of your browser and you will notice the address starts differently. When you are viewing a secure area the URL or web address will start with "https", not the normal "http".

The second way to confirm this is to look at the bottom task bar and check for the little gold lock. Please note, that on new versions of some browsers, this lock may be on top bar to the right of the web address. Both of these tasks will confirm that you are in a secure area, and can feel free to input your credit card information.

These two simply ways of checking for security are the oldest and most reliable. Some other Internet sites may use a third party verification, but these are not always reliable. You have to keep in mind, these third party verification companies get paid to do what they do. These means they probably don't have the consumer's best interest in hand.

So remember, when checking for a secure site, use these two simply and "fool proof" ways to verify.

Visit for more information on central vacuums and accessories.

Wednesday, September 17, 2008

Genuine Attachment/Accessory Kits

Many things have been said about the quality of Genuine accessories and attachment kits, much of which is false. Many online vendors push these kits and accessories due to the the name alone, not because they can stand behind the quality of their product. More than 97% of central companies do not manufacture their own accessories and more often then not they are manufactured in a plant over seas. 

There are two main reasons why these Genuine accessories get pushed so hard by many online vendors. First,.. name recognition. If you are shopping for central vacuum accessories or attachment kits there is a very good chance you are unaware of what is available on the market, making name recognition very important. Second,.. profit margin. The higher the quality of product, the lower the profit margin is for the company. This leads to some companies pushing "Genuine Attachment Kits", with the name recognition and profit margin it is a
win-win situation for the VENDOR ONLY.

The majority of central vacuum companies simply outsource their accessories to the 
lowest bidder. This means a cheaper quality product for the customer. The end result is a poor quality piece that simply has a sticker applied to it, giving it the "Genuine" label. A perfect example of this would be the Nutone and Hayden line. Both of these companies have there carpet nozzles made over seas in Japan or China by the Panasonic Corporation, with the finishing touch being a Nutone or Hayden sticker, making it Genuine. The name recognition of these accessories becomes more important when your dealing with the internet, because you cannot touch or feel these items. When this happens many customers feel more comfortable with a name they know, and find out the truth later. When the poor quality starts to show months down the road, the warranty is long since over. A lot of companies will state that these "Genuine" attachments are either "Builders Grade" or "Economy Series". This is done in an effort to alert the customer that this is something typically left in a new home by a builder or contractor.

The truth of the matter is, central vacuum accessories that are manufactured by companies that solely manufacture central vacuum accessories give you the most quality. You will notice many "Genuine" accessories will not advertise any sort of warranty, which is always a tell-tell sign of poor quality. While there are a few companies that do make their own tools and accessories such as Hoover and Eureka, there have been other companies that have stepped in to fill the need for better quality attachments. Companies such as Cen-Tec, Wessel Work, MD,  Sebo and others have emerged as companies that produce high quality central vacuum accessories, backed by strong warranties.

Companies such as Nutone and Hayden only offer one electric attachment kit, not giving you the option of purchasing something with better quality. We at believe you should have options and be able to choose for yourself the quality of the attachments you want to buy. And while these "Genuine" accessories or attachment kits may be sufficient for builders or contractors, we feel there are much better accessories out there. And as the old saying get what you paid for. Also remember, equally important to the overall cleaning performance of your central vacuum system is the cleaning accessories which accompany it. These determine not only the overall enjoyment of your system, but have the greatest impact on the cleaning performance you should expect from your central vacuum system.

For more information check out our homepage at

Private Labeling

When shopping or searching for a central vacuum unit you should be aware of vacuum units that are private labeled. A private labeled vacuum unit is basically a vacuum unit that someone puts a sticker on and tries to push very hard due to a higher profit margin. For example, this is the equivalent of us taking a sticker and slapping it on any vacuum, making "Imperial Vac",  "Empire Vacuum", "Tony's Vac" or some other fictitious name appear to be a real company. Anyone can put a crown on a vacuum and pretend to be a real company. There are a variety of problems that come with a private labeled unit ranging from warranty issues, difficulty with service, companies going out of business etc. You should ALWAYS deal with a real central vacuum company, a company that you can contact, not a company that simply applied their name to a vacuum. When you purchase a private labeled unit you will ALWAYS have to go back to that company, and ONLY that company for all warranty related issues. We have also heard complaints from customers that they cannot have their private labeled unit serviced locally. Local dealers "simply will not touch" private labeled vacuums. Local dealers normally cannot get parts for these units and do not want to be responsible for any work that may violate the warranty agreement.

 A company using a private label can easily change their name over night, leaving you stuck in the dark. As the old saying goes, here today..gone tomorrow. With no one to look for, and no name brand to find, you will have no one to turn to. Make sure you're never left in the dark.
Stay away from private labels!

Many people also get stuck with a vacuum unit they cannot get replacement parts for once these "companies" go out of business. Being that no other companies carry these private labeled units, you are forced to go back to them for parts, bags, filters, hinges, motors etc. At this point you will have no other option but to pay their much higher prices for replacement parts. Once the company has gone out of business the customer is left stranded and often will have to replace the unit. We have also heard many horror stories about units that have caught homes on fire or caused other damage to a home. These so-called companies often do not have insurance or liability coverage and will not assist their customer in these events.

We at do not believe in private labeling any vacuum unit due to these reasons and more. We only deal with real, legitimate companies such as Nutone, Honeywell, Drainvac, PowerStar, Airvac, Eureka,
Hoover, Dustcare, Walvac, Hayden, Cana-Vac, and others.
These are REAL companies. Companies that you can contact via phone or visit online. This is not the case with a private labeled vacuum unit. You will NOT be able to go to their website for more information. You will NOT find an actual company under "Super Sucker 2000", but ONLY the company that sold it to you...assuming their still open for business!

The only reason a company private labels a vacuum is to earn more money from an unsuspecting customer. These companies are well aware of the fact that you cannot shop this vacuum anywhere else, forcing you to pay whatever high price they give. There is of course a much higher profit margin for companies that sell their own private labeled line. would much rather give our customers more options so they are able to get the unit that best fits their needs and budget. Our customer service representatives will help guide you in the right direction, with many options and price levels. We are more concerned about our customers satisfaction then our profit margin, so will NEVER private label a vacuum.

In all honesty, a private labeled unit is nothing more than a fake company out to steal your money. You are forced to pay higher prices, because NO OTHER COMPANY will have their unit making it impossible to shop. Secondly, if you ever need a replacement part you will be force to go back to the company where they control the pricing. You will undoubtedly be forced to pay higher prices for these parts and/or repairs. So don't become trapped! If your not sure about a company or unit, ask for that COMPANY'S (manufacturers) website and phone number. You may also contact for information regarding private labeled vacuum units.

For more information check out our homepage at

Welcome to the Blog

We have decided to start up a blog for the biggest vacuum retailer on the internet,
Here you will find information on all things related to the central vacuum industry, with advice and tips on what kinds of features you should look for to information on the vacuums themselves, site updates, and so on.

Stay tuned!