Thursday, October 30, 2008

Breaking News...

Thinkvacuums.com is on the verge of joining forces with yet another major central vacuum manufacture. Together with this manufacture, we will be able to supply the most powerful central vacuum systems in the world. This company is already one of the largest and oldest central vacuum companies in all of Canada and Europe, and is considered by many to be a pioneer in the central vacuum industry. We hope to bring their cutting edge technology, design and strength to the States.

Once this new central vacuum line is launched, Thinkvacuums.com will have partnered with two of the largest central vacuum suppliers in the world. We already enjoy a major partnership with Drainvac International and are excited to bring you yet another top notch central vacuum unit.

We can't express to you the excitement we felt when approached by this company to sell their line exclusively on the Internet. It's not every day a company is offered an "exclusive" on a product. This means the manufacture has tons of confidence in us and our ability to provide impeccable customer service and support. This also proves we are one of the largest central vacuum dealers on the net today. This new line should be launching before the new year, so check back soon.

Monday, October 20, 2008

We're Growing...

Thinkvacuums.com seems to be growing all the time. Even with the recent economic problems, our low prices and customer service have kept us going strong. We work hard to make sure we keep the lowest prices on the internet, saving our customers money. With our approach to low prices and great customer service, it is no wonder why Thinkvacuums.com is continualy growing.

Thinkvacuums.com recently added a couple more webmasters to our staff in order to make sure we are always on top of the internet and our competitors. Our web design and marketing staff search the internet daily to make sure we have low prices and one-of-a-kind kits and packages. This is what allows us to make sure we always have the lowest price online. Along with our growing web design staff, we are also very proud of our customer service staff which now includes three newcomers. Our staff fields hundreds of calls a day and offers nothing but the best in customer services to each customer. With our added customer service reps., we will be able to field these calls even better than before. This allows us to spend quality time on the phone with our customers, or reply via e-mail with long detailed e-mails.

For low prices on central vacuums and great customer services visit.
http://www.thinkvacuums.com/

Thursday, October 16, 2008

The Old "Pat On The Back"

We all enjoy a little pat on the back once in a while, but some people can get a little carried away. We serve hundreds of customers a day, and we have our share of positive customer feedback and testimonials, but it seems that other central vacuum companies try to go out of their way to put these testimonials in customers faces. We appreciate our customer's e-mails, especially knowing how hard it can be to find the time to do such things, but we try hard not to over power our customers with them.

We try our best to keep our blog as informative as possible and by doing so helping out our customers and potential customers. That is why we have a blog, not to brag or pat ourselves on the back, but to keep you informed on the latest products and services in the central vacuum world. We have noticed that on some other central vacuum internet blogs that every other blog seems to be nothing but testimonials. How is this helpful to a customer? Not only that, but how many customer testimonial emails can a company get in a day..realistically? We will leave that up to your imagination.

So when your cruising around the internet, be careful, some companies just want to pat themselves on the back, rather then give helpful information.

Read more at www.thinkvacuums.com/blog/testimonials.htm

Friday, October 10, 2008

American Express Problems...

Being that Thinkvacuums.com is one of the largest vacuum dealers in the industry, it is not un-commom for us to hear all the "he said, she said" going around in the vacuum world. We were recently informed that another central vacuum internet site has run into a problem with American Express and this problem may trickle on down to their customers.



Maybe it has something to do with today's economy, maybe it had to do with the "credit freeze" that has hindered many other business, but for some reason this company's credit line has been greatly diminished. What this means is this company's Amex limit has gone from a high number to a very low number, which can hinder them paying bills or paying employees. This means that the prices of a lot of items are going up to make up for this. Prices on smaller items will go up a couple dollars because customers will not notice the change and they can get away with it.



We want to warn our customers and potential customers about this other central vacuum internet site. When a company grows so accustom to having this large credit line they tend to stock up and run up bills, now this same company will have a hard time paying for things and may not stay in business for much longer. This could be a big problem for feature technical support or warranty work. So we urge our customers to be aware.

For more information visit http://www.thinkvacuums.com/

Friday, October 3, 2008

The All New Drainvac Central Vacuum Series


The Drainvac central vacuum company recently released three all new central vacuum series, assuring that their is a vacuum for everyone. Starting with the PRO series which is great for contractors, builders or anyone on a limited budget. With the PRO series you can get all the strength and quality you come to expect from a Drainvac, without the costs. The new PRO series also features a new "self-venting" features so you will never have to worry about venting it outside.

Next up is the Generation 2 series. The Generation series gives you all the power and quality of the PRO series with an added venting option, quieter design and is made from an even more durable material. With a new modern appearance with power to match, the Generation 2 is a perfect fit for almost any situation.

Lastly, the all new revolutionary Drainvac SUMMUM series. With an all new sleek appeal, 4 color selection and modern body style, the SUMMUM series is the future of central vacuums. The all new Drainvac SUMMUM series is truly a "Green Living" central vacuum. With it's powerful European motor, super quiet operation and "Smart Touch" indicator panel, the Drainvac SUMMUM series will blow the competition away.

Follow these links for more information...

http://www.drainvaccentralvacuums.com/

http://www.thinkvacuums.com/
http://www.thinkvacuums.com/livinggreen.htm

Monday, September 29, 2008

Shipping To Canada...And Why We Don't Do It

Central vacuum systems are as popular in Canada as garbage disposals are here in the States. For this reason some America Internet sites have started selling products in Canada. Although we're sure there's plenty of money to be made doing this, the hassle and uncertainty involved is not worth it.

We ship out hundreds of packages a day via UPS, USPS and others and we have our fair share of boxes damaged during shipping. We also have customers that want to exchange or upgrade an item after receiving their package. Now imagine shipping these same items to Canada and all the fees incurred when a customer has to mail it back.

Customs is always an issue as well, and most importantly, warranty work. When you purchase a vacuum sold here in the States and need warranty work done, where are you going to take it? More often then not you have to mail your vacuum or part in for repair, so just imagine the costs. If for some reason you are not happy with an item you purchased from a company that ships to Canada, you will have to spend money on Duties, Taxes, Brokerage Fees etc. These expenses are also not covered under any return policy.

We have heard many horror stories from customers who have experienced this and basically lost their money when they returned an item. If you purchase a $100 dollar item you will have free shipping, however if for some reason you do not like your item, you may end up paying $50 - $60 JUST to send it back, then your credit will be minus the companies shipping costs, which was $50-$60. This may leave you $120 in the hole, simply because you did not like an item.

Here is an example of another Internet companies return policy on items shipped to Canada...

"Shipping costs on returned items will be at the expense of the customer except in the event of defective merchandise. Taxes, Duties, and Brokerage Fees are not covered. The customer is solely responsible for all Canadian imposed Taxes, Duties, and Brokerage Fees"

Although we have thought long and hard about moving into the Canadian market, we do not feel it's worth it to us or our customers.

Make sure to visit www.thinkvacuums.com/centralvacuums.htm for more information.

Fully Safe & Secure Shopping at Thinkvacuums.com

At Thinkvacuums.com, we value our customers and their privacy. When ordering from us you can be rest assured that your information is safe and secure. Thinkvacuums.com and our Cart32 shopping cart use Thawte Security. When anyone shopping on our site clicks a "Buy Now" button, they are automatically taken into a secure area in our shopping cart. This can be verified in two ways. One, you can check the address bar on the top of your browser and you will notice the address starts differently. When you are viewing a secure area the URL or web address will start with "https", not the normal "http".

The second way to confirm this is to look at the bottom task bar and check for the little gold lock. Please note, that on new versions of some browsers, this lock may be on top bar to the right of the web address. Both of these tasks will confirm that you are in a secure area, and can feel free to input your credit card information.

These two simply ways of checking for security are the oldest and most reliable. Some other Internet sites may use a third party verification, but these are not always reliable. You have to keep in mind, these third party verification companies get paid to do what they do. These means they probably don't have the consumer's best interest in hand.

So remember, when checking for a secure site, use these two simply and "fool proof" ways to verify.

Visit http://www.thinkvacuums.com/ for more information on central vacuums and accessories.